Our goal is to ensure your complete satisfaction. Please share your valuable feedback so we can better serve you.
If you encounter any of the following issues within 30 days of receiving your package, please contact us promptly:
1. Broken jewelry pieces
2. Loose or fallen‑off gemstones
Once the above‑mentioned quality issues are confirmed, our customer service team will contact you immediately and arrange repair, exchange, return or refund as soon as possible.
Damage caused by human error or other non‑quality‑related factors is not covered under our quality policy. Please email us in a timely manner if you have any problems.