Return Policy
Our goal is to ensure your complete satisfaction. Please give us a chance to serve you better by providing us with your valuable feedback.
Only when all the following conditions are met will returns be accepted and points or refunds be given:
1. Items must be in their original state when shipped.
2. We must receive notification of your intention to return the product within 48 hours after delivery.
3. We must receive the returned item within 13 days from the date of delivery.
4. The customer bears financial responsibility for all shipping and handling fees related to the item, and assumes full responsibility for its safe return. We recommend careful packaging and insurance as minimum precautions.
If the returned item does not meet our aforementioned return and exchange policy, your order will be returned to you.
Refund Method
Please send us an email ( ) before returning the item.
Once the return is approved, we will arrange for the return of the goods (in case of defective items, our platform will not be responsible for the return shipping fee). After we receive the goods, you will receive a refund through the original payment method within 14 working days.
Due to the rapid processing speed of our orders after submission, we are unable to change your address or delivery method, nor can we modify or cancel your existing order.
All items in the special sale category are final sales and non-returnable. Discount codes and promotional activities cannot be combined or stacked; only one can be used per order.
Warranty: Each of our packages includes basic string and threading tools. If you encounter any string-related issues, you can email our customer service team, who will assist you in finding a better solution.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
