1. Order processing:
1. Since all our products are handmade, most orders will be processed within 1-2 business days, unless there are major holidays or the order is placed on our weekend. Standard shipping time: 10-20 business days.
2. Our team works diligently from Monday to Friday, and weekends are our time for rest.
2. Order tracking:
Once your order has been shipped, we will send you a confirmation email. It's like a message in a bottle, only it contains a tracking number and instructions on how to keep an eye on your package.
3. What should I do if the package hasn't been delivered?
If you have not received your package within 55 days after it was dispatched, please send an email to ( ) and we will promptly arrange for a replacement or refund for you.
4. Payment processing
We accept payment methods such as credit cards and PayPal.
Please note that only one payment method is accepted for one order.
Please note that SHEIN will not store your credit/debit card number or personal information entered in the payment fields during your payment. For any inquiries regarding your credit/debit card transactions, please consult the bank that issued your credit/debit card.
When you choose to pay for your order via PayPal, you will be redirected to the PayPal payment page, where you can log in using your PayPal username and password. If you do not have a PayPal account, or if you prefer not to use your PayPal account, you can still make a payment through PayPal. By clicking on the "Pay with Debit or Credit Card" option on the PayPal payment page, you will be redirected to a secure page where you can first enter your email address and then enter your credit card information to complete the payment securely through PayPal.